This Privacy Policy provides information on the processing of personal data of users who visit the website https://operamente.com and/or communicate with the owner through authorized means.
I. RESPONSIBLE FOR THE TREATMENT
RESPONSIBLE: Andrea Restrepo Mogollón
NIF: Y8044332G
ADDRESS: Juan Ignacio Luca de Tena Street, 28. C4B. 28027. Madrid, Spain.
EMAIL: info@operamente.com
TELEPHONE: +34 614 952 159
II. DATA THAT IS BEING TREATED
Depending on the forms and services used, we may process the following categories of data:
- Identifying data: name, surname.
- Contact details: email, telephone.
- Professional data: company, position, sector (if applicable).
- Browsing data: IP address, device identifiers, browser and operating system, pages visited, length of stay (through cookies and similar technologies, in accordance with Cookie Policy).
The user guarantees that the data provided is true, accurate, complete and updated, and is responsible for any damage or harm that may be caused as a result of the breach of this obligation.
III. PURPOSES OF THE TREATMENT
Personal data will be processed for the following purposes:
- Manage requests for information, quotes and inquiries sent through the contact forms or the contact details of the website.
- Maintain professional and commercial communications related to Operamente's services.
- Manage the contractual relationship with customers and suppliers, including billing and administrative management.
- Send commercial communications about services, news, resources or content related to Operamente's activity, provided that the user has authorized it.
- Analyze the use of the website to improve its operation, security and user experience (through analytical and similar cookies, in accordance with the Cookie Policy).
IV. LEGITIMATION OF THE TREATMENT
The legal bases that allow the processing of data are:
- The user's consent, given when sending forms, subscribing to communications or accepting certain cookies.
- The execution of a contract or the application of pre-contractual measures, in the case of customers or potential customers who request services.
- Compliance with legal obligations in tax and accounting matters, with respect to the data necessary for billing and tax obligations.
- The legitimate interest of the person responsible for improving services, managing web security and dealing with complaints, always within the limits allowed by the regulations and respecting the rights of the interested parties.
When the legal basis is consent, the user can withdraw it at any time without affecting the lawfulness of the treatment based on consent prior to its withdrawal.
V. STORAGE PERIODS
The data will be kept for the following periods:
- Contact details and inquiries: for the time necessary to respond to the request and, where appropriate, as long as the professional or business relationship is maintained, and then for the time necessary to address possible legal liabilities.
- Customer data: as long as the contractual relationship is maintained and, once terminated, for the years necessary to comply with legal obligations in tax and accounting matters.
- Data for commercial communications: until the user requests their deletion, withdraws their consent or opposes their treatment.
- Browsing data: as indicated in the Cookie Policy, and in any case the time strictly necessary for the purposes indicated.
I SAW. RECIPIENTS OF THE DATA
In general, personal data will not be transferred to third parties, unless legally required or necessary for the provision of the service.
However, certain providers who provide services to the controller as data processors may have access to the data controller, such as:
- Hosting and technical service providers: Hostinger (hosting), n8n (automation platform), Microsoft (email and cloud storage).
- CRM and marketing automation tools: GoHighLevel (managing contacts, funnels and communications), Twilio (sending SMS/WhatsApp).
- Analytics and advertising platforms: Google Analytics and Google Tag Manager (web analytics), Meta Platforms (Meta Pixel and advertising tools).
- Artificial intelligence service providers: OpenAI (word processing for assistant functionalities or automation with AI).
With all of them, the corresponding treatment order contracts have been signed, ensuring that they will process the data in accordance with the instructions of the person responsible, the applicable regulations and with appropriate security measures. If some providers are outside the European Economic Area (EEA), appropriate guarantees will be adopted to legitimize international data transfers, such as the signing of standard contractual clauses approved by the European Commission or other legally valid mechanisms.
VII. RIGHTS OF INTERESTED PARTIES
Users have the right to:
- Access your personal data.
- Request the rectification of inaccurate data.
- Request the deletion of your data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
- Request the limitation of the processing of your data under certain circumstances.
- Oppose the processing of your data for reasons related to your particular situation, especially processing based on legitimate interest.
- Request the portability of your data when the treatment is based on consent or a contract and is carried out by automated means.
To exercise these rights, the user can send a written request by email to info@operamente.com, attaching a copy of a document proving their identity.
In addition, the user has the right to file a complaint with the Spanish Data Protection Agency (AEPD) if they consider that the processing of their data does not comply with current regulations.
VIII. DATA SECURITY
The responsible party undertakes to adopt the necessary technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with the provisions of Regulation (EU) 2016/679 (RGPD).
However, the user must be aware that Internet security measures are not impregnable.
IX. CHANGES TO THE PRIVACY POLICY
This Privacy Policy may be modified when necessary to adapt it to new legislation, jurisprudential criteria or changes in the processing of personal data.
Such changes will be notified by means of notice on the website or by other appropriate means.
Date of the last update: March 24, 2026